Uber lays off 10 percent of its customer service team in favor of using AI
Uber's global customer service network has been hit by layoffs in favor of AI.
What happened?
Uber's global customer service network has been hit by layoffs in favor of AI.
Story details
Uber's global customer service network has been hit by layoffs in favor of AI.
Why it matters
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Original source
https://www.engadget.com/2221547/uber-lays-off-10-percent-customer-service-team-ai/