AI hallucinations are making entitled customers even worse
Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked that her last name be withheld to […]
What happened?
Madison, a server in New York City, greets every table by asking about each diner's allergies. Lately, there have been some close calls. "Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked that her last name be withheld to […]
Story details
Madison, a server in New York City, greets every table by asking about each diner's allergies.
Lately, there have been some close calls.
"Sometimes people will tell me they have a shellfish allergy, and I'll come back, and they won't ask me any questions," says Madison, who asked that her last name be withheld to […]
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Original source
https://www.theverge.com/report/1002963/ai-hallucinations-customer-service-jobs-agents